Privacy Policy & Terms of Service

Last updated: January 23, 2025

Privacy Policy

Overview

Trabahadoor is committed to protecting the privacy and security of skilled workers who register on our platform. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Data Privacy Act of 2012 (RA 10173).

Information We Collect

Personal identification (name, birthdate, gender)
Contact information (phone number, email, address)
Professional qualifications and TESDA certifications
Employment history and work experience
Career preferences and goals
Skills and service capabilities

How We Use Your Information

Creating and managing your worker profile
Verifying your identity and qualifications
Matching you with service opportunities
Processing job applications and orders
Facilitating communication with customers
Sending important updates about services and opportunities
Analyzing platform usage to improve our services
Providing career development recommendations

Information Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure data encryption for all sensitive information
Regular security audits and updates
Strict access controls for authorized personnel
Secure data backup and recovery procedures

Information Sharing

We may share your information with:

Verified customers seeking services (limited profile information)
Payment processing partners
Government agencies when required by law
TESDA for certification verification

We will never sell your personal information to third parties or share it for marketing purposes without your explicit consent.

Your Rights

Access your personal information
Update or correct your information
Request deletion of your account
Opt-out of non-essential communications
File complaints about data privacy concerns

Terms of Service

Worker Eligibility

Must be at least 18 years old
Must provide valid identification and contact information
Must possess relevant skills or TESDA certifications
Must maintain professional standards and service quality
Must be legally eligible to work in the Philippines

Platform Guidelines

Maintain accurate and updated profile information
Respond professionally to service inquiries
Deliver services according to agreed terms
Follow safety and quality standards
Participate in skill development opportunities
Maintain good standing through quality service
Follow proper work documentation procedures
Report any issues or concerns promptly

Service Standards

Professional conduct and communication at all times
Punctuality and reliability for all appointments
Quality workmanship meeting industry standards
Clear communication about service scope and timeline
Proper use of safety equipment and procedures
Cleanliness and organization in work areas
Respect for customer property and privacy

Performance and Ratings

Your performance will be evaluated through customer ratings and feedback. This includes:

Service quality and workmanship
Professionalism and communication
Punctuality and reliability
Overall customer satisfaction

Maintaining positive ratings is essential for continued platform access and opportunities for career growth.

Termination of Service

Trabahadoor reserves the right to suspend or terminate worker accounts for:

Violation of platform guidelines
Consistent poor performance or feedback
Fraudulent or dishonest behavior
Violation of customer trust or privacy
Non-compliance with safety standards