Privacy Policy & Terms of Service

Last updated: August 31, 2026

Privacy Policy

Overview

Trabahadoor is committed to protecting the privacy and security of skilled workers who register on our platform. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Data Privacy Act of 2012 (RA 10173). Trabahadoor, operated by Advanced Thinkers, Co., acts as the data controller for the personal data you provide.

Information We Collect

Personal identification (name, birthdate, gender)
Contact information (phone number, email, address)
Professional qualifications and TESDA certifications
Verification documents (NBI clearance, government-issued ID, and service-specific requirements such as a driver's license or health certificates)
Employment history and work experience
Career preferences and goals
Skills and service capabilities
Device and usage data (IP address, browser type, and device information)

How We Use Your Information

Creating and managing your worker profile
Verifying your identity and qualifications, and conducting background checks for safety
Preventing fraud, identity theft, and unauthorized use of the platform
Matching you with service opportunities
Processing job applications and orders
Facilitating communication with customers
Sending important updates about services and opportunities
Analyzing platform usage to improve our services
Providing career development recommendations
Complying with the Data Privacy Act and other Philippine laws

Information Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure data encryption for all sensitive information
Regular security audits and updates
Strict access controls for authorized personnel
Secure data backup and recovery procedures

We keep your data only as long as necessary to provide our services and meet legal obligations, and destroy it securely when it is no longer needed. Inactive accounts may be deleted after 5 years of non-use.

Information Sharing

We may share your information with:

Verified customers seeking services (limited profile information and verified credentials, such as TESDA certification and badges)
Registered employers on the Talent Board, only if you separately opt in (verification badges, skills-test results, ratings, and service categories — never your contact details, earnings, or ID documents)
Service providers for payment processing, SMS and email notifications, and cloud storage
Government agencies when required by law (e.g., BIR, the National Privacy Commission, law enforcement)
TESDA for certification verification

We do not sell or rent your personal information to third parties, or share it for marketing purposes without your explicit consent.

Your Rights

Access your personal information
Update or correct your information
Request deletion of your account, or restriction of processing, subject to legal obligations
Request a copy or transfer of your data (data portability)
Withdraw your consent at any time (this may limit your access to Trabahadoor's services); you may withdraw from the Talent Board without affecting your standing on the core platform
Opt-out of non-essential communications
File complaints about data privacy concerns

To exercise these rights, contact us at hello@trabahadoor.com.

Terms of Service

Agreement and Nature of the Platform

These Terms are a binding agreement between you and Advanced Thinkers, Co. (operators of Trabahadoor), governed by the laws of the Republic of the Philippines. Trabahadoor is a technology platform that connects customers with independent skilled workers. Trabahadoor is not your employer, an employment agency, or a party to the service agreement between you and a customer.

Independent Contractor Status

Workers are independent contractors, not employees of Trabahadoor or its customers
You keep full control over your own schedule, work methods, tools, and equipment
You are responsible for your own BIR tax registration, tax filing, and insurance
Trabahadoor does not guarantee jobs, income, or bookings

Worker Eligibility

Must be at least 18 years old
Must provide valid identification and contact information, including a valid Philippine mobile number
Must hold a valid TESDA National Certificate for your service category
Must submit a current NBI clearance, a government-issued ID, and any service-specific requirements (e.g., driver's license for drivers, vaccination and health certificates for caregivers)
Must pass Trabahadoor's onboarding review before being listed as active
Must not have had a Trabahadoor account previously suspended for violations
Must maintain professional standards and service quality
Must be legally eligible to work in the Philippines

Platform Guidelines

Maintain accurate and updated profile information
Respond professionally to service inquiries
Deliver services according to agreed terms
Follow safety and quality standards
Participate in skill development opportunities
Maintain good standing through quality service
Follow proper work documentation procedures
Report any issues or concerns promptly
Apply only for jobs within your certified skill set
Keep only one active worker account
Do not avoid or circumvent platform fees, commissions, or payment processes

Commission and Payments

No platform commission is charged until December 14, 2026; after that, a commission of 9–14% of the job cost applies, depending on your area
Commission rates are shown in the Worker app and may change with prior notice
Customers currently pay Workers directly (cash, e-wallet, or bank transfer); applicable commission is deducted from your Trabahadoor wallet credits, so keep a sufficient balance
In-app online payment will be introduced in the future, with advance notice to Workers

Service Standards

Professional conduct and communication at all times
Punctuality and reliability for all appointments
Quality workmanship meeting industry standards
Clear communication about service scope and timeline
Proper use of safety equipment and procedures
Cleanliness and organization in work areas
Respect for customer property and privacy
Bringing your own tools and equipment in good working condition
Zero tolerance for harassment or discrimination toward customers, fellow workers, or staff

Performance and Ratings

Your performance will be evaluated through customer ratings and feedback. This includes:

Service quality and workmanship
Professionalism and communication
Punctuality and reliability
Overall customer satisfaction

Maintaining positive ratings is essential for continued platform access and opportunities for career growth.

Anti-Harassment and Safe Workplace

All forms of harassment are prohibited, including sexual harassment, gender-based harassment, bullying, intimidation, stalking, and verbal abuse
Treat customers, fellow workers, and staff with respect and keep appropriate professional boundaries
Report harassment you experience or witness through the app or at hello@trabahadoor.com (subject: "Harassment Report"); anonymous reports are accepted
Reports are acknowledged within 24 hours and investigated, typically within 7–14 days
Sanctions range from a warning to suspension or a permanent ban, and criminal acts are referred to law enforcement

This policy follows the Anti-Sexual Harassment Act (RA 7877) and the Safe Spaces Act (RA 11313).

Anti-Discrimination and Equal Opportunity

Discrimination based on age, sex, sexual orientation, gender identity, ethnicity, religion, disability, marital status, pregnancy, or any other characteristic protected by Philippine law is prohibited
Every worker has the right to fair treatment and equal access to opportunities based on skills and qualifications
Unfair reviews or job selection based on discriminatory reasons are not allowed
You may report discrimination confidentially, and reports are investigated within 7 calendar days

App Usage and Conduct

Use the Worker app only for authorized purposes within your certified skills
Do not falsify credentials, service records, or job completion status
Do not record, photograph, or share customer communications, personal information, or property without explicit consent
Do not misuse app functions, exploit system vulnerabilities, or disrupt other workers' activities
Keep your login credentials confidential and report any unauthorized access immediately
Cooperate fully and truthfully with platform investigations

Termination of Service

Trabahadoor reserves the right to suspend or terminate worker accounts for:

Violation of platform guidelines
Consistent poor performance or feedback
Fraudulent or dishonest behavior, including false or fake documents
Violation of customer trust or privacy
Harassment or discrimination
Non-compliance with safety standards

Suspension and termination decisions will be communicated to you with clear reasons. Serious violations may lead to immediate termination and referral to the proper authorities.

Complaints, Grievances, and Disputes

Report disputes, complaints, or safety incidents through the app or at hello@trabahadoor.com. Complaints are acknowledged within 24 hours, and we aim to resolve them within 7 calendar days. Unresolved disputes may be escalated to the DTI Online Dispute Resolution platform at podrs.dti.gov.ph. Court actions shall be filed in the proper courts of Tacloban City, Leyte, unless the law requires another venue.

All grievances are handled confidentially. Retaliation against anyone who reports a concern or files a complaint in good faith is strictly prohibited and may result in account termination.